Axa Mandiri General Insurance Call Centre Service Information
The AXA Mandiri Call Center is a service that serves as a form that makes it easier for each customer to access information. Insurance issues, which are quite important, require a clear and transparent flow of information. For ordinary people, insurance is indeed considered quite complicated. Especially with the obligation to pay it, which is considered a burden.
But in reality, insurance gives guarantees in case of unexpectedly experiencing bad things. This is a form of prevention so that you do not have to worry in the future. Insurance services also provide security at a certain level. Thus, it can be said that it is very useful in solving various security-related problems.
Insurance policies are sometimes difficult to demand, especially if some procedures are still missed. It is usually difficult for customers to request a claim if necessary. But by calling the call center, you can get some information. In addition, the call center task also provides customers with the necessary information.
As one of the insurance providers, AXA offers services to every customer. The AXA Mandiri Call Center is also a form of device that is provided to satisfy each question. This makes it easier for everyone not to have to come to their branch.
Information about AXA Mandiri Insurance
Financial services companies have indeed developed for a long time and provide various services to society. In addition, financial services such as investment financing, lending and insurance are quite in demand. This is because few institutions are willing to provide these services, as they are considered risk-filled.
AXA Mandiri is also a financial services company engaged in several service sectors, one of which is an insurance policy provider. The AXA Mandiri Call Center is provided to quickly meet these needs. The provision of information services related to policies and conditions when making a claim for an insurance policy.
In fact, this company was founded for a long time, namely in Paris since 1817, where providers of financial services began to appear. Then, since it continued to grow rapidly due to acquisitions, it changed its name. The year 1985 became the year when AXA became the official name along with the acquisition of the Drouot Group.
This company of insurance providers then developed all over the world, one of which was Indonesia. In Indonesia, AXA is working with Mandiri to strengthen its market network. Not surprisingly, more than 1300 branches were established in Indonesia. Along with having 2300 financial advisors in different cities.
A large number of established branches seeks to give everyone the opportunity to receive an insurance policy. In addition, there are many things that need to be insured, for example, health for other valuable property, for example, vehicles. This insurance will be very useful when necessary when the client experiences unexpected things.
AXA Mandiri Call Center Service
As a concern for each of its clients, AXA Mandiri provides call center services in various forms. The call center can help when you are facing claims issues, claims changes, and other services. The method is quite simple, since during working hours the call is made to the number (021) 3005 999.
- AXA separate SMS message
One of the services that customers can use is via SMS. Unlike complaint calls, you can enjoy services via SMS for 24 hours. This is more useful when at some point outside of business hours you need something. For example, experiencing bad things and wanting to insure yourself.
You can send an SMS to the number 67999 with the registered number. Make sure you have registered your personal number to facilitate the verification process. But, unfortunately, this SMS service can only be accessed by Indosat and Telkomsel providers. Although one number is used only for one policy number.
- AXA separate rapid response
Another service that can be used without the AXA Mandiri Call Center is called express response. But, unfortunately, this service can only be performed for customers located in the Jabodetabek district. Customers living in this area can be contacted on weekdays and hours at (021) 3005 8788.
- AXA rafts
This service is quite unique in that it simply calls the number (021) 3005 9999 and receives important information. For example, the number 11 for finding out the cost of the unit, the number 1423 about information about changes in the policy data, and so on. This service is quite useful for people with a high level of activity.
Address of AXA Mandiri head office
If you are not satisfied with the services of the AXA Mandiri Call Center, you can go to the head office. Its head office is located in Jakarta, the only one being Jl. Prof. Dr. Satrio Kav. 18 City of Brass. You can visit the AXA Tower GF Floor on weekdays from Monday to Friday.
However, if you want to send a certain complaint, it can be sent to the same address, but addressed to “Up”. Complaint management unit at AXA Financial. You can file various complaints related to insurance issues. For example, if you submitted changes to the data, but they were not answered.
Customers in and around Eastern Java do not need to go to Jakarta. This is because a branch has also been established in Surabaya to satisfy the complaints of each client. The address is Jl. Polisi Istimewa No. 32-38 Darmo, which is quite easy to reach.
Therefore, you do not need to worry when a problem occurs at the wrong time. There are various branches that can be easily approached. Call service can also be done in such a way that customers quickly get solutions. Subsequently, the service will help solve the problem you are experiencing.
AXA Mandiri Insurance Policy Products
As a financial services provider company, of course, there are many products offered to everyone. Therefore, the AXA Mandiri Call Center must provide comprehensive information services for each product of the policy.
There are many financial services offered, such as general insurance up to special insurance. Each insurance service certainly has its own redress procedure, although it is not much different. But for people who are new to the world of insurance, the difference is quite confusing. Even often they do not understand.
The presence of the AXA Mandiri call center in the provision of information services to future customers so that they choose the right insurance. In addition, insurance is an effort to prevent bad things in the future. The mistake in choosing insurance will certainly lead customers to incur losses, since they do not receive adequate compensation.
In addition, it is necessary to understand that this service is designed not only for individuals, but can also be used in groups. For example, for a corporation that wants to keep every property so that in the future it is compensated when it suffers damage. This allows the owner of the corporation to think calmly when managing the company.
Although there are several ways to get such information services, you need to call the official line. The goal is not to be acting on behalf of a fraudulent company. It is also worth remembering that this service is to some extent free. Therefore, the AXA Mandiri call center is quite useful for customers.